1. Overview

As B2B trading, refund/return terms differ from B2C — please read carefully.

2. Eligible Returns

• Defect — products not matching PI specifications
• Damage during shipping (without insurance)
• Wrong item — incorrect product, color, size
• Manufacturing defect — defect rate above industry standard

3. Non-returnable

• Customer's ordering mistake
• Change of mind
• Damage from normal use
• Custom/OEM/Private Label products
• Food, condiments after opening
• Returns after 14 days

4. Return Process

1. Notify within 14 days at support@kobka.co
2. Provide evidence: photos, damage report, lot number
3. We assess within 5 business days
4. RMA issued upon approval
5. Return shipping or destruction with proof
6. Refund within 14-30 days after we receive return

5. Refund Method

• Credit Card refund: 5-10 days
• Bank Transfer: 3-7 days
• Replacement: with next order
• Credit Note: valid 12 months

6. Return Costs

• Defect/wrong item — Kobka covers 100%
• Customer mistake — customer covers + 15% restocking fee

7. Pre-shipment Cancellation

• Before production: 100% refund (less 5% fee)
• During production: refund less actual costs
• After production, before shipment: 50% refund

8. Chargebacks

If you file a chargeback without notifying us first, we will provide evidence to the Payment Gateway. Please contact us first — we'll resolve issues fairly.